Sun-IT’s Infrastructure Support services remotely and efficiently manages your IT infrastructure and thus releasing your limited IT resources to focus on other core applications.
We take a proactive approach ensuring that the IT infrastructure powering your organization is available and performing. Using proven processes, we simplify and improve cost management associated with supporting a high-impact IT infrastructure.
We use consistent processes throughout the world, so all your locations experience the same high-quality support. And, we work with you to set service level objectives and deliver based on those parameters – every time.
Our experts have first-hand knowledge of technology and work closely with customers and other product groups to remain current on advancements.
We offer a comprehensive suite of services that support global consistency and enhanced system availability enabling companies to keep their IT infrastructure and core business-critical applications running 24×7.
Our infrastructure software technologies and high-quality Infrastructure Support Services to help your organization accomplish your business objectives – with unprecedented performance and quickness.
Our Managed Services through Service Level Agreement (SLA) engagements include following set of solutions:
- Product support help desk
- Help desk services
- On-site desktop support
- Customized services for network and server management
- Customized design and consulting services for best practices in infrastructure management
- Project based services
- Asset Inventory
- Enterprise software or equipment upgrades
- Equipment staging and installation as a result of a major move or expansion
- Email and Web Server Administration
- Backup Management
- Security and Identity Management