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| Sun-IT’s expertise: |
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Sun-IT’s Infrastructure Support services remotely and efficiently manages your IT infrastructure and thus releasing your limited IT resources to focus on other core applications.
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We take a proactive approach ensuring that the IT infrastructure powering your organization is available and performing. Using proven processes, we simplify and improve cost management associated with supporting a high-impact IT infrastructure.
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We use consistent processes throughout the world, so all your locations experience the same high-quality support. And, we work with you to set service level objectives and deliver based on those parameters – every time.
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Our experts have first-hand knowledge of technology and work closely with customers and other product groups to remain current on advancements.
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We offer a comprehensive suite of services that support global consistency and enhanced system availability enabling companies to keep their IT infrastructure and core business-critical applications running 24×7.
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Our infrastructure software technologies and high-quality Infrastructure Support Services to help your organization accomplish your business objectives – with unprecedented performance and quickness.
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Our Managed Services through Service Level Agreement (SLA) engagements include following set of solutions:
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| • Product support help desk
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| • Help desk services
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| • On-site desktop support
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| • Customized services for network and server management
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| • Customized design and consulting services for best practices in infrastructure management
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| • Project based services
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| Asset Inventory
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| Enterprise software or equipment upgrades
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| Equipment staging and installation as a result of a major move or expansion
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| • Email and Web Server Administration
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| • Backup Management
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| • Security and Identity Management
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| Secret to Success |
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Sun-IT’s methodology for Infrastructure Support Services fully supports the service offerings and product development activities of the company. It provides the framework, methods, techniques and tools for managing project engagements.
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Sun-IT’s approach is focused on evolving processes rather than concentrating exclusively on the technical know-how.
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Sun-IT believes that this strategy involving people, business, and technology plays a crucial role in delivering high impact solutions, which favourably influences an organization’s market competitiveness.
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The approach is all about:
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| • Achieving superior customer satisfaction by transforming technology to suit a specific business.
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| • Focusing on the best practices from all facets of the Systems Development Life Cycle.
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• Recognizing the demands of the market place, which compel organizations to engage, and continuously innovate in order to achieve enhanced customer satisfaction.
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